Hello!
I wanted to pop in once again and talk about shipping. I always send my customers a message with their tracking number. I send my orders through the Croatian Post.
I'm sharing an example of a tracking number below.
ITEM n° RC405277936HR | new search |
Local Date and Time | Country | Location | Event Type | Extra Information |
22.1.2017. 17:10:29 | Croatia | 10128 Zagreb * | Receive item from customer (Otb) | | |
23.1.2017. 16:25:11 | Croatia | 10128 Zagreb * | Send item to domestic location (Otb) | | |
23.1.2017. 19:04:31 | Croatia | 10200 Zagreb LP | Send item to domestic location (Otb) | | |
24.1.2017. 2:14:47 | Croatia | ZAGREB 10003 | Receive item at office of exchange (Otb) | | |
24.1.2017. 2:22:28 | Croatia | ZAGREB 10003 | Insert item into bag (Otb) | | |
24.1.2017. 16:40:00 | Germany | FRANKFURT/FLUGHAFEN | Receive item at office of exchange (Inb) |
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You can see were it says 'Insert item into bag'
24.1.2017. 2:22:28 | Croatia | ZAGREB 10003 | Insert item into bag (Otb)
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This means it is being put on the plane. There are no other stops in Croatia, it's not stuck in customs because if it was it would say CARINA (which means customs in Croatian). I'm so frustrated with shipping because some countries like Australia never processed the tracking number....ever! The US usually does but there are times when they don't. Same with Canada. This frustrates me because what's the point of having the tracking number.
Here's another example.
ITEM n° RC405263282HR | new search |
Local Date and Time | Country | Location | Event Type | Extra Information |
28.12.2016. 18:45:42 | Croatia | 10128 Zagreb * | Receive item from customer (Otb) | | |
28.12.2016. 19:30:14 | Croatia | 10128 Zagreb * | Send item to domestic location (Otb) | | |
29.12.2016. 2:22:27 | Croatia | 10200 Zagreb LP | Send item to domestic location (Otb) | | |
30.12.2016. 8:07:00 | Croatia | ZAGREB 10003 | Receive item at office of exchange (Otb) | | |
30.12.2016. 8:19:43 | Croatia | ZAGREB 10003 | Insert item into bag (Otb) |
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As you can see the last entry says INSERT ITEM INTO BAG. I sent it on the 28th of December. I'm not sure if the person received it or not but the package is sitting in the US post (that is what I'm told). Frustrating!
Shipping to the States and Canada take up to 15 working days, give or take a few days but there are time when it takes longer. Does the package get held up at customs? I don't know.
If you have any questions about shipping please don't hesitate to ask. :)
xo
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